One Way
Round Trip
Pick-up Date & Time


Booking Terms

Terms of Service

By making a booking with AeroPorttaxis by phone or online you confirm that you have read, understood and accept the following conditions.

We may alter these terms and conditions from time to time and post the new version on our AeroPortTaxis website, following which all use of our website will be governed by the new version. You must check the terms and conditions on the AeroPortTaxis website regularly.

Our terms and conditions and your use of our web site are governed by the laws of Canada, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the English courts.

In these booking conditions references to "you" and "your" and "passenger(s)" include the person named on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.

User Agreement governing the use of the AeroPortTaxis website

When placing a booking / reservation, you undertake to us that all the details you have supplied are correct, including passenger name, dates, pick up information and credit or debit card details.

If there are changes to the details supplied, it will be your responsibility to contact us and request changes.

AeroPortTaxis will put its' best endeavors to find and rectify any errors and omission as quickly as possible. However there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case AeroPortTaxis shall reserve the right to cancel that reservation and the customer will not have any liability to this regard.

Use of our AeroPortTaxis website content by third parties, for any purpose other than booking transfers, is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without the express consent of AeroPortTaxis.


AeroPortTaxis acts as a booking agent for various transportation service providers and the contract for the provision of the transportation service is between you and the service provider. When your submit your request for a service, your reservation details are sent to the service provider and only when the service provider accepts your reservation, a confirmation email is sent to you and the contract between you and the service provider is formed.

By booking a service on AeroPortTaxis website, you are entering into a contract with the service provider and not with AeroPortTaxis. You agree to be legally bound by these terms and conditions when you make a reservation.


The liability for the provision of transfer services between you and the service provider is restricted solely to those two parties between whom the service has been contracted. AeroPortTaxis liabilities resulting from this agreement shall therefore be limited to those of a third-party broker between you and the service provider. Any liabilities resulting from the provision of the transfer service shall be the sole responsibility of the service provider and their insurance companies.

In agreeing to these terms and conditions you accept that AeroPortTaxis will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the service, the incorrect processing of your booking by the Service Provider, errors made by you when making the booking or inaccurate or incomplete information provided to us during the booking process.

Neither AeroPortTaxis nor the service provider, will be responsible for any losses you may suffer (including for example missed flights) due to your failure to allow sufficient time for your journey.

Availability of Service

We are entitled, on behalf of the service provider, to refuse any order placed by you. We do not guarantee to successfully allocating a service provider to every booking request. In the unlikely event that we are unable to allocate a provider to your booking request, we will email you to advise you as soon as possible.

Our On-line Booking services, are provided on an "as is" basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s).


You confirm that the payment details you provided to us for the purpose of booking a service are correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the service. Payments will be processed by the transportation service provider.

If you choose to pay the driver, please ensure that you have the correct amount available, in local currency, unless otherwise stated in your booking voucher.


Changes to your reservation must be submitted via the "My Booking" section, using the details contained on your confirmation email, or sent to us in writing via e-mail.

You can make changes to your reservation on-line up to 48 hours before the pick-up or arrival time. After this period you must contact the service provider directly by calling the number provided in your booking confirmation email. All amendments are subject to availability.


You will not be charged for cancellations provided that you cancel at least 12 hours before the booked transfer pick-up time.

You can cancel your reservation on-line or via email up to 48 hours before the pick-up or arrival time. After this period you must contact the service provider directly by calling the number provided in your booking confirmation email.

We will advise you as soon as possible to the e-mail address you have provided, if, for any reason, the service cannot be provided and as a result your booking needs to be cancelled.

For custom transfers, long distance transfers (over 100 kms), bus transfers (over 9 passengers) and tours, the free cancellation period is up to 24 hours before the pick-up time. By making a booking with us you agree to pay the full cost of the booked service in case of a cancellation within the chargeable cancellation period.

Waiting Times, Contact Procedure and No-show Transfers

At the time of the transfer, the driver will wait at the agreed airport pick-up point for a maximum of 60 minutes from the time of flight arrival. The free waiting time from any other point shall be restricted to 15 minutes after the agreed time.

In the unlikely event that you cannot locate the driver at the meeting point, or if you are delayed in customs, immigration, baggage collection or lost luggage, it is the passenger(s) responsibility to call the emergency number provided in the booking confirmation email to make contact with the driver.

If the passenger(s) fail to call the emergency contact number within 60 minutes of the actual landing time for airport collections, and within 15 minutes for non-airport collections, and as such the service provider is not made aware of the problem, the service will be considered a no-show and you accept to pay the full cost of the booked service.

Delayed and Diverted Flights

Your flight will be monitored for delays by the local dispatch office and in the case that your flight is delayed your reservation will be automatically updated to the arrival time of the flight. If the arrival flight is delayed for more than three hours and/or if there is no information provided by the airline about the new arrival time of the flight, the service provider does not guarantee that there will be a driver and vehicle available at the actual arrival time of the flight.

If your flight is diverted to another airport your reservation will be automatically cancelled with no charge.


Please inform us at the time of booking if you wish to travel with excess baggage. This is to ensure that the vehicle provided can accommodate you. The passenger(s) shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess or oversized luggage.

Special Requests, Trip Time and Vehicles

During the booking process you may request extra services. We will endeavor to pass on all such requests to the service provider; however we cannot guarantee that they will be met and we will have no liability to you if they are not. Child / baby seats will be provided if requested whenever possible, however there may be rare instances when such seats are unable to be provided due to unforeseen last minute vehicle substitution, for example. Please note that we do not guarantee that the seats provided will be perfect fit for your child.

The distance and trip time provided are for planning purposes only. You may find that construction projects, traffic, weather, or other events may cause conditions to differ from the information published and you should plan your trip accordingly.

The images of the vehicle make and model shown on the quote page are for illustration purpose only and AeroPortTaxis does not guarantee that these exact vehicles will be provided by the service provider. AeroPortTaxis makes no guarantee of the suitability of a particular service for your request and is not responsible for the choice you make.

Force Majeure

AeroPortTaxis and the service provider cannot be held liable for delays, changes or cancellation of service due to force majeure, or to other circumstances that are unforeseeable or beyond the service provider’s control, such as accidents suffered by third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions etc.

Privacy & Cookie Policy

Privacy Policy

We are committed to protecting your privacy and take the security of our client’s information very seriously.

This privacy policy indicates AeroPortTaxis procedures regarding the collection and use of your personal information.

In order to process your booking we need to collect certain personal details from you and we may share that information with our service providers or other third parties involved. We will provide only the information necessary to ensure the successful fulfillment of your travel arrangements. We will not however pass any information on to any company and/or organization that is not responsible for providing any part of your travel arrangements.

We have appropriate security measures in place to protect the personal details you give us.

We will retain your information for as long as the purpose for which it was collected continues. It will then be destroyed although copies may be retained if required to satisfy our legal, regulatory or accounting requirements. By law, you are entitled to a copy of the personal information we hold on you.

You may make a request to us to change or modify your information at any time. Further if you are aware at any time that any of the information that you have given to us has changed, please let us know at the earliest opportunity.

Cookies Policy

Information and Use of Cookies

What are Cookies?

Cookies are small amounts of information which some websites store on your computer to make it easier for you to log on to and use them during future visits. In reality, a cookie is a small text file which is stored by the user’s browser and contains data, not code, so it can’t contain a virus or spyware. This doesn’t mean that all cookies are harmless in intent, but they can only ever store information.

How we use your information

AeroPortTaxis uses ‘analytical’ cookies on this site to allow us to monitor website traffic and analyze how visitors use it via Google Analytics. This service tracks information about how visitors interact with the site, including the number of visitors to our website, where visitors have come to the website from and the pages they visit. We use this information to help us improve our website.

Such information will not identify you personally. It is a statistical data about our visitors and their use of our website. This statistical data is completely anonymous and does not identify any personal details whatsoever.

All computers have the ability to decline cookies. You can configure your web browser to refuse cookies, or to be informed if a cookie is set. You can find out how to do this by clicking “help” on your browser menu.

By using AeroPortTaxis website, you agree that we can place these types of cookies on your device.

If you wish to find out more about cookies visit

Booking Cancellations

Cancellation before 12 hours of the pickup time will not be charged. Kindly also check our term & condition for a detailed info on this.

Waived Waiting Time

For Airport pickups

Our drivers will wait up to 60 minutes ahead of your flight arrival time, at no extra cost. By contacting the driver and informing him about your delay due to customs, immigration, baggage collection or for any other reason, he would extend the waiting beyond the scheduled time as well, which might attract a charge after the free waiting period.

The free waiting period for pickup from cruise ports, trains stations and hotels will be 30 minutes.