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Frequently Asked Questions



What's the latest I can book with City Airport Taxis?

Although you may book your transfer online or by phone up to 4 hours before the pick up/ arrival time, we recommend that you book as early as possible to ensure that we have availability.

How can I book...?

You can book online, by phone and by email. We will ask you for details regarding the transfer such as flight details and arrival/pick up times, destination address details, passenger contact information and luggage amount.

How can I cancel my booking?

You can cancel your booking on line in the "My Booking" section. Once we receive your cancellation request we will process your cancellation and you will receive a cancellation confirmation. If you can't access your booking on line please email us. If you would like to cancel whitin 48 hours before arrival you must call the number provided in your booking confirmation.

My flight times have changed, what do I need to do...?

Login to "My Booking" section using the details contained on your confirmation email. Once logged in change the flight details of the affected booking and click update. Please give us as much advance warning as possible.

What happens if my journey details change?

Should your journey details change please email us with your new details and we will update your booking accordingly. There may be increase in price if the new journey involves further distance/time, different vehicle type, resort or number of passengers etc.